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Customer Service


Patagonia Customer Service Reps are available weekdays from 6am to 6pm, and weekends from 7am to 3pm (PT).


Monday - Friday from 6am to 6pm and weekends from 7am to 3pm (PT). The live chat button will appear when reps are available.



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Ironclad Guarantee

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.

Patagonia Stores & Dealers

Find the nearest Patagonia retail store for friendly, knowledgeable advice and assistance.

When you buy local, you’re supporting the small businesses that anchor our communities. Check our list of Patagonia dealers in your area. You can browse local dealer inventory and even place an order with the dealer from the Store Locator! Not all dealer locations participate in online ordering and availability may be limited. Please contact the dealer directly with any questions.

Unsolicited Ideas Policy

Our company policy does not allow us to accept ideas for new products other than those we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia seem similar to someone else’s idea. Please do not send us any product ideas or artwork that we haven’t asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part, and we shall not be liable for any use or disclosure concerning the ideas or artwork.

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