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Exchanges

Frequently Asked Questions

Exchanges are made in two steps: returning and reordering. To exchange an item from your recent order, simply return it for a refund and then place a new order with Customer Service. Unfortunately, we cannot offer direct exchanges. Although there is no set time limit, we ask that exchanges be made in a timely manner and that items be kept in new condition, with tags attached.

  1. Return your item using the online return process.
  2. Contact Customer Service to order the exchange item. Please have your order number handy, if available.

You will be charged for the item ordered through Customer Service when the exchange order is placed and refunded when the original item is received and processed.

You are welcome to wait until your return has been processed and credited before making the replacement purchase, if that is more convenient. Keep in mind, inventory moves quickly, especially during holidays and sale events, so we encourage you to reorder sooner rather than later to avoid missing out!

Can I exchange at a store?

If you’re near Toronto or Vancouver, you are welcome to take your exchange to one of our stores. Please bring your item and proof of purchase, if available, and we will be happy to help you out.

How do I exchange a gift?

Gift exchanges are made in two steps: returning and reordering. Contact Customer Service to get started. We’ll provide a free return label to send the unwanted item back and place a new order for the exchange item with free shipping.

You will be charged for the new item at the time of the order and refunded after your original item is received and processed.

You are welcome to wait until your original item has been processed and credited before making the replacement purchase, if that is more convenient. Keep in mind, inventory moves quickly, especially during holidays and sale events, so we encourage you to reorder sooner rather than later to avoid missing out!

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