Product Safety Recall

Due to safety concerns about the snaps on the Infant Capilene® Midweight Set, we are implementing a recall of units purchased between August 1, 2021, and January 12, 2023. For more information, including how to identify this product, how to return it and how to get a full refund, please click the link below.

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Rappel de produit pour cause de sécurité

En raison de préoccupations en matière de sécurité concernant les boutons-pression des ensembles Infant Capilene® Midweight, nous procédons au rappel de toutes les unités achetées entre le 1ᵉʳ août 2021 et le 12 janvier 2023. Pour obtenir des renseignements supplémentaires, notamment sur la façon de reconnaître ce produit, de le retourner et d’obtenir un remboursement complet, veuillez cliquer sur le lien ci-dessous.

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Web Specials

Our Web Specials collection is brimming with perfectly sweet products—think last season’s jackets, fleeces, you name it—for a fraction of the cost.

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Earth Is Now Our Only Shareholder

If we have any hope of a thriving planet—much less a business—it is going to take all of us doing what we can with the resources we have. This is what we can do.

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Exchanges

Frequently Asked Questions

Exchanges are made in two steps: returning and reordering. To exchange an item from your recent order, simply return it for a refund and place a new order with Customer Service. Unfortunately, we cannot offer direct exchanges. Although there is no set time limit, we ask that exchanges be made in a timely manner and that items be kept in new condition, with tags attached.

  1. Return your item using the online return process.
  2. Contact Customer Service to order the exchange item. Please have your order number handy, if available.

You will be charged for the item ordered through Customer Service when the exchange order is placed and refunded after the original item is received and processed. We’ll deduct the return shipping cost (C$19) from your refund and provide free shipping on your replacement order.

You are welcome to wait until your return has been processed and credited before making the replacement purchase if that is more convenient. Keep in mind, inventory moves quickly, especially during holidays and sale events, so we encourage you to reorder sooner rather than later to avoid missing out!

Can I exchange at a store?

If you’re near Toronto or Vancouver, you are welcome to take your exchange to one of our stores. Please bring your item and proof of purchase, if available, and we will be happy to help you out.

How do I exchange a gift?

Although there is no set time limit, we ask that gift exchanges be made in a timely manner and that items be kept in new condition, with tags attached.

If you live near our stores in Toronto or Vancouver, you are welcome to bring your gift exchange into the store. Please bring the invoice or packing slip that came with your order, if available. Our stores do not accept mail-in exchanges.

Online gift exchanges are handled the same way as regular exchanges: by returning and reordering. Simply return the item for a merchandise credit and place a new order with Customer Service.*

You will be charged for the new item when the exchange order is placed and provided free shipping for the new order.

How to exchange a gift with an order number:

  1. Use the online return process and select the Gift Return option.
  2. You will be issued a merchandise credit after your return is received and processed. The return shipping cost (C$19) will be deducted from your merchandise credit.
  3. Contact Customer Service to order the exchange item.

How to exchange a gift without an order number:

  1. Print and fill out the Return Form and include it in your package.
  2. Ship your package via Canada Post with tracking and insurance to the address on the form. Customers are responsible for the cost of the return.
  3. Contact Customer Service to order the exchange item.

*Merchandise credits can be used at Patagonia.ca, in a Patagonia-owned store or when placing orders through Customer Service. Please remember to include the proof of purchase with your gift return. Items returned without proof of purchase will be issued a merchandise credit for the last known sale price.

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