Returns
Frequently Asked Questions
You are welcome to return anything that was purchased from Patagonia—both new and sale items. Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached. Returns received more than one year after the purchase date may be refunded with a Patagonia merchandise credit.
To begin the online return process, visit our Returns page.
- If you have your order number, we recommend using our C$19 printable return shipping label, which includes tracking and insurance for your package.
- The C$19 shipping label cost will be deducted from your refund or merchandise credit.
- If you don’t have your order number, please use our Return Form and ship your package via Canada Post with tracking and insurance.
Our stores in Toronto or Vancouver are happy to help with your return as well. Please bring the invoice or packing slip that came with your order and the original form of payment, if available. You can also mail your return to our Toronto or Vancouver stores.
Once the return is processed by our warehouse, we refund to the original form of payment. Returns received more than one year after the purchase date may be refunded with a Patagonia merchandise credit via email.
Our stores in Toronto or Vancouver are happy to help with your return.
Please bring the invoice/packing slip that came with your order and the original form of payment, if available.
You can also mail your return to our stores in Toronto or Vancouver. Be sure to include your name, address and phone number in the package with your receipt, packing slip, or proof of purchase.
Ship your package via Canada Post with tracking and insurance. Customers are responsible for return shipping costs.
Once received, the store will contact you to finalize your return.
If you purchased an item from an authorized dealer and can provide a receipt or other proof of purchase, we will refund the amount paid in the form of a Patagonia merchandise credit. Without proof of purchase, you will be issued a merchandise credit for the last known sale price of the item.
Authorized dealers that appear on the Store Locator will not be able to process your return unless you purchased the item through them originally. We will always accept returns on behalf of our authorized dealers. Simply use our Return Form or visit a Visit a Patagonia-owned store. If you can provide a receipt or other proof of purchase, we will refund the amount paid in the form of a merchandise credit.
If you don’t have your original order number, please print and fill out the Return Form and include the form with your item.
Ship the package via Canada Post with tracking and insurance to the address below. Please hold onto your tracking information. This gives you some recourse should the package get lost in transit.
Patagonia Returns 8550 White Fir St. Reno, NV 89523 USA
If you live near Toronto or Vancouver, you are welcome to bring or mail your return to the store.
Any Patagonia item you received as a gift can be returned for a merchandise credit.* We ask that returns for fit or color are made in a timely manner and that items be kept in new condition, with tags attached.
How to return a gift with an order number:
- Use the online return process and select the Gift Return option.
- You will be issued a merchandise credit after your return is received and processed. The return shipping cost (C$19) will be deducted from your merchandise credit.
How to return a gift without an order number:
- Print and fill out the Return Form and include it in your package.
- Ship your package via Canada Post with tracking and insurance to the address on the form. Customers are responsible for the cost of the return.
Our stores in Toronto or Vancouver are also happy to help with your gift return. Please bring the invoice/packing slip that came with your order.
You can also mail your gift return to our stores in Toronto or Vancouver.
Be sure to include your name, address and phone number in the package. Ship via Canada Post with tracking and insurance. Customers are responsible for return shipping costs.
Once received, the store will contact you to finalize your return.
*Merchandise credits can be used at Patagonia.ca, in a Patagonia-owned store or when placing orders through Customer Service. Please remember to include the proof of purchase with your gift return. Items returned without proof of purchase will be issued a merchandise credit for the last known sale price.
Once a wetsuit has been used in the water, we are unable to accept it for a size or fit return. New, unused wetsuits can be returned if they are in their original condition, with the tags attached. If you’d like to return your unused wetsuit, visit the Returns Page.
If you feel your wetsuit has failed due to construction or material defects, you are welcome to send it in for warranty evaluation. Please note that wetsuits require care to perform as intended. Patagonia is not responsible for wetsuits that show normal wear and tear, including scratches, fading or occasional rips. Contact Customer Service if you have questions about your warranty return.