Voluntary Recall

Capilene® Cool Daily and Tropic Comfort UPF Products

Some of Our Capilene® Cool Daily and Tropic Comfort Styles Missed the Mark on 50+ UPF.

Here’s What You Need to Know.
We recently discovered that some products in two of our sun protection lines—Capilene® Cool Daily and Tropic Comfort—do not meet the 50+ UPF (Ultraviolet Protection Factor) rating we claimed for them. If you own one of these products, please know: They still offer solid UV protection. It’s just not as much as advertised.

Our tests confirm a range of 17–45 UPF instead of 50+, averaging 34 UPF. The good news is that even at 17 UPF, the products block 92% of the sun’s ultraviolet rays. The bad news is that we didn’t deliver on our goal to offer you the highest level of sun protection. We’ve pulled our existing inventory and halted distribution of the affected styles until we can fix the problem.

Not sure if you have one of these products?
Check your style number.

How to find my style number

Capilene® Cool Daily Sun Mask

M’s Long-Sleeved Capilene® Cool Daily Shirt

W’s Long-Sleeved Capilene® Cool Daily Shirt

M’s Long-Sleeved Capilene® Cool Daily Graphic Shirt

W’s Long-Sleeved Capilene® Cool Daily Graphic Shirt

M’s Capilene® Cool Daily Shirt

W’s Capilene® Cool Daily Shirt

M’s Capilene® Cool Daily Graphic Shirt

W’s Capilene® Cool Daily Graphic Shirt

M’s Capilene® Cool Daily Hoody

W’s Capilene® Cool Daily Hoody

M’s Long-Sleeved Capilene® Cool Daily Fish Graphic Shirt

Baby Capilene® Cool Daily Crew

Baby Capilene® Cool Daily Hoody

Baby Capilene® Cool Daily T-Shirt

Boys’ Long-Sleeved Capilene® Cool Daily T-Shirt

Girls’ Long-Sleeved Capilene® Cool Daily T-Shirt

Girls’ Capilene® Cool Daily Sun Hoody

W’s Long-Sleeved Sol Patrol® Shirt

W’s Tropic Comfort Hoody

M’s Tropic Comfort 1/4-Zip

W’s Tropic Comfort Crew

M’s Tropic Comfort Crew II

M’s Tropic Comfort Hoody II

Boys' Capilene® Cool Daily T-Shirt

A Few Common Questions
What if I cut the tag out, or I can’t find the style number?

If you cut the tag out of your product or if you can’t find the style number, you can still make a return. Get started below.

Whose idea was the recall?

Ours. Once we discovered our products didn’t live up to what we had claimed, we decided to initiate this voluntary recall. We never want our customers to feel misled, and we always do our best to build the very best product.

How did this happen?

In May 2021, we discovered the issue ourselves through internal tests, which we then had confirmed by an independent laboratory. These recent UPF tests contradicted our earlier results indicating the materials exceeded 70 UPF. Our initial testing was done during the material development process and prior to the Spring 2019 product release, but we didn’t test again after the garments were made at the factory. We are changing our process so this doesn’t happen again.

How long will it take to receive my refund?

If you purchased your product directly from Patagonia.ca, and you complete your return online, your refund may take up to 3 weeks.

If you don't have an order number, and you contact us to set up your return, your refund may take up to 12 weeks.

What is Patagonia planning to do with the unsold and returned products?

We’ll either correct the labeling, or we’ll recycle or repurpose the garments through our Worn Wear program. Rest assured, the landfill is not an option.

Given all this, you’re free to keep using your product. If you’re disappointed, of course we’ll take it back.

Here’s how to return it:

Return to a store

Easy, full-service option

Find a Store
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