How long does the process take?
We do our best to process returns within 7 business days. Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.
Need a different color, size, or item?
Please return the item you don’t want (using this process) then place your new order online or over the phone at 1.800.638.6464
Don't have your order number?
Step One - Print the Return Form
Step Two - Mail Your Return
- Send your paperwork and your items to Patagonia:
Patagonia Repairs & Returns
8550 White Fir St.
Reno, NV 89523
- Please be sure to ship the package with a carrier that can provide tracking and insurance. Patagonia cannot replace packages lost during return shipment if proof of tracking is unavailable.
- If you live close to one of our Patagonia Retail Stores, you may take your return there to have your refund or exchange processed.
- Pro/Team/Corporate Orders must be returned to the Reno address above.