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Explaining the details at the original Great Pacific Iron Works Patagonia store in Ventura, California. TIM DAVIS

Have a Question? Want to Stay Connected?


Online customers can chat live with Patagonia Customer Service Reps Monday-Thursday from 6am to 8pm, Friday from 6am to 7pm and weekends from 7am to 5pm (PT). The Live Chat button will appear under the question mark (top-right corner of the page) when reps are available.


Patagonia Customer Service Reps are available weekdays from 6am to 7pm, and weekends from 7am to 5pm (PT). Phone orders are accepted 24 hours a day, 7 days a week.

Email us anytime.
Or, you may contact our customer service department using our Contact Form.
Please include an order number with your message when appropriate.

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Find the nearest retail store for friendly, knowledgeable advice and assistance.


Canadian Orders
Payment information, duties and taxes, sale pricing.

Stories and conversations about the products we build, the sports we love and the environmental issues we're concerned about.

Our Ironclad Guarantee

Our Ironclad Guarantee

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.

Unsolicited Ideas Policy

We are always happy to hear from you. We value your comments regarding our products and services. Our company policy, however, does not allow us to accept ideas for products other than those that we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia may seem similar to someone else's idea. Please do not send us any product ideas or artwork that we haven't asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.

For return, repairs or general customer service inquiries:

Patagonia Service Center
8550 White Fir St.
Reno, NV 89523
(800) 638-6464

For our Corporate office:

259 W Santa Clara St.
Ventura, CA 93001
(805) 643-8616