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Frequently Asked Questions

Patagonia offers the following shipping option to Canadian customers:

Shipping Method Shipping Cost
UPS International
(Up to 5 business days*)
Fast Rate-C$19

Orders are packed and shipped within 2 business days. Orders placed on weekends or holidays are processed on the next business day. Transit time is measured in business days, which are Monday through Friday (excluding holidays). We get backlogged during sale events and holidays, which could delay your shipment.

For all orders placed on our Canadian website, your order will be shipped from:

Patagonia Service Center
8550 White Fir St.
Reno, NV 89523 USA

Duties are included in the Canadian Manufacturer Suggested Retail Price (CMSRP). Taxes will be shown separately when placing your order. All prices will be shown in Canadian dollars.

Patagonia does not ship to freight forwarders under any circumstances.

*Remote locations in Canada usually require an additional 1–3 business days shipping time.

How do I track my order?

You will be emailed the tracking number shortly after your order ships. To track your package, follow the link in your tracking email or input your tracking number into the carrier’s website.

If you see errors on the tracking page, have problems with your shipping address or need other assistance with tracking, please contact Customer Service.

How long will it take for my order to arrive?

Delivery times can vary depending on the destination of your package. Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing/shipping information can delay the shipment of your order.

What are Patagonia’s shipping holidays?

Canadian and US shipping holidays that may affect or delay your shipment:
New Year’s Eve
New Year’s Day
Martin Luther King Jr. Day
Presidents’ Day
Good Friday
Easter Monday
Victoria Day/Patriots’ National Day (Quebec)
Memorial Day
Canada Day
US Independence Day
Civic Holiday (Saskatchewan, Manitoba, Ontario, Nunavut, Northwest Territories, Newfoundland and Labrador)
Natal Day (Prince Edward Island, Nova Scotia)
New Brunswick Day (New Brunswick)
British Columbia Day (British Columbia)
Heritage Day (Alberta)
Discovery Day (Yukon)
Labour Day
National Day for Truth and Reconciliation
Election Day
Remembrance Day
Thanksgiving Day (Canada and US)
Day after Thanksgiving (US)
Christmas Day
Boxing Day

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