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Frequently Asked Questions
Use our Store Locator to find a Patagonia store or authorized dealer near you. To visit a Patagonia store while traveling, enter your destination on the map.
The website probably isn’t legitimate if you are reading this. An increasing number of websites “scrape” our site and its images and then set up a page that mimics the look and feel of Patagonia.ca. These sites are run by scammers who will charge your credit card and then send you nothing, a counterfeit Patagonia product or some totally unrelated cheap product. In any event, they will ignore your effort to contact them, and you will have to convince your credit card provider to cancel the charge.
How to tell if a website selling Patagonia products is legitimate:
- Is it an authorized store listed on our Store Locator?
- Is the URL suspect? Patagonia.ca is the only official Patagonia online store in Canada. The only authorized dealers that use “patagonia” in their URL are:
- Be cautious of any URL with “patagonia” plus “official” or “sale” or “clearance” or similar phrasing. It might not be authentic. If you are unsure, contact Customer Service to confirm the authenticity of the site before you shop.
- If the price discount looks too good to be true, it is.
- The contact email should be a corporate address, not a commercial email provider (e.g., hotmail.com, gmail.com, yahoo.com).
- If policies such as shipping, refund, etc. are written poorly or don’t make sense, do not order from the site.
- When in doubt, we can help you out! Email us at takedown@patagonia.com. If your request or inquiry relates to counterfeit products and/or unauthorized marketplaces, we will respond to you soon. Otherwise, please contact Customer Service.
Our company policy does not allow us to accept ideas for new products other than those we have requested.
This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia seem similar to someone else’s idea. Please do not send us any product ideas or artwork that we haven’t asked for.
If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.
Yes! And we encourage you to do so. Most paper and cardboard materials can be recycled at the curb. Check with your local recycler to confirm what can and cannot be accepted. Curbside recycling varies by location. Polybags typically cannot be recycled at the curb. They are often accepted at locations that recycle plastic bags, like participating grocery stores. Again, check first before dropping off.
What is the recycled content of your shipping and packaging materials?Our shipping and packaging materials are either made with recycled content, certified by the Forest Stewardship Council® (FSC) or use postconsumer waste (PCW).
- Product tags: Recycled kraft paper, 100% PCW, FSC certified
- Product stickers: Transfer premium coated matte white paper, FSC certified, permanent/APEO free
- Inks: Soy-based and algae-based
- Tag strings: Made from 100% recycled organic cotton
- Product polybags: Made from 100% recycled plastic
- Product bands: Recycled kraft paper
- Product band stickers: Matte white paper, 100% PCW
- Shipping envelopes: Recycled kraft paper, 90% PCW
- Shipping boxes: Sustainable Forestry Initiative (SFI) certified with 100% recycled corrugated cardboard (16x16x18 & 16x16x30 size boxes have 40-60% recycled content)
- Packing slips: Made from 100% recycled copy paper
Less is more. Learn about our packaging reduction.We’re committed to keeping our packaging as low-impact as possible and are taking steps to reduce unnecessary labeling and make recycling more efficient. Polybags collected at our warehouse are sent to Trex to be repurposed into eco-friendly recycled plastic decking. Removing polybags from some products before shipping ensures more bags are sent to be recycled. In place of our polybags, you will start to see more products shipped with a cardboard band to keep them secure in transit.
We love to hear your feedback, good or bad. To submit your comments, email feedback@patagonia.com.