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Frequently Asked Questions

How do I find a Patagonia store near me?

Use our Store Locator to find a Patagonia store or authorized dealer near you. To visit a Patagonia store while traveling, enter your destination on the map.

How do I know if a website selling Patagonia products is legitimate?

The website probably isn’t legitimate if you are reading this. An increasing number of websites “scrape” our site and its images and then set up a page that mimics the look and feel of Patagonia.ca. These sites are run by scammers who will charge your credit card and then send you nothing, a counterfeit Patagonia product or some totally unrelated cheap product. In any event, they will ignore your effort to contact them, and you will have to convince your credit card provider to cancel the charge.

How to tell if a website selling Patagonia products is legitimate:

  • Is it an authorized store listed on our Store Locator?
  • Is the URL suspect? Patagonia.ca is the only official Patagonia online store in Canada. The only authorized dealers that use “patagonia” in their URL are:
  • Be cautious of any URL with “patagonia” plus “official” or “sale” or “clearance” or similar phrasing. It might not be authentic. If you are unsure, contact Customer Service to confirm the authenticity of the site before you shop.
  • If the price discount looks too good to be true, it is.
  • The contact email should be a corporate address, not a commercial email provider (e.g., hotmail.com, gmail.com, yahoo.com).
  • If policies such as shipping, refund, etc. are written poorly or don’t make sense, do not order from the site.
  • When in doubt, we can help you out! Email us at takedown@patagonia.com. If your request or inquiry relates to counterfeit products and/or unauthorized marketplaces, we will respond to you soon. Otherwise, please contact Customer Service.
Unsolicited Ideas Policy

Our company policy does not allow us to accept ideas for new products other than those we have requested.

This policy is meant to avoid any misunderstanding that may arise when projects developed internally at Patagonia seem similar to someone else’s idea. Please do not send us any product ideas or artwork that we haven’t asked for.

If for some reason you send us unsolicited ideas or artwork, they will not be subject to confidentiality on our part and we shall not be liable for any use or disclosure concerning the ideas or artwork.

Can I recycle my packaging materials?

Yes! And we encourage you to do so. Most paper and cardboard materials can be recycled at the curb. Check with your local recycler to confirm what they can and cannot accept. Curbside recycling varies by location. Polybags typically cannot be recycled at the curb. They are often accepted at locations that recycle plastic bags, like participating grocery stores. Again, check first before dropping them off.

What is the recycled content of your shipping and packaging materials?
Our shipping and packaging materials are made with recycled content, certified by the Forest Stewardship Council® (FSC) or use postconsumer waste (PCW).

  • Product tags: FSC-certified, made from 100% recycled material
  • Product stickers: uncoated, FSC-certified, made with recycled content
  • Inks: soy-based and algae-based
  • Tag strings: made from 100% recycled organic cotton
  • Product polybags: made from 100% recycled plastic
  • Product bands: made from 100% recycled content
  • Product band stickers: made from 90% PCW
  • Shipping envelopes: made from 100% recycled material
  • Shipping boxes: contain up to 100% recycled material
  • Packing slips: made from 100% recycled copy paper

Less is more. Learn about our packaging reduction.
We’re committed to keeping our packaging as low-impact as possible and are taking steps to reduce unnecessary labeling and make recycling more efficient. Polybags collected at our warehouse are sent to our partners at Trex to be recycled into plastic decking material. We remove polybags from some products before shipping to ensure more bags are sent to be recycled. In place of polybags, you will start to see more products shipped with a cardboard band to keep them secure in transit.

How can I provide social or environmental feedback?

We love to hear your feedback, good or bad. To submit your comments, email feedback@patagonia.com.

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