Product Safety Recall

Due to safety concerns about the snaps on the Infant Capilene® Midweight Set, we are implementing a recall of units purchased between August 1, 2021, and January 12, 2023. For more information, including how to identify this product, how to return it and how to get a full refund, please click the link below.

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Rappel de produit pour cause de sécurité

En raison de préoccupations en matière de sécurité concernant les boutons-pression des ensembles Infant Capilene® Midweight, nous procédons au rappel de toutes les unités achetées entre le 1ᵉʳ août 2021 et le 12 janvier 2023. Pour obtenir des renseignements supplémentaires, notamment sur la façon de reconnaître ce produit, de le retourner et d’obtenir un remboursement complet, veuillez cliquer sur le lien ci-dessous.

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Frequently Asked Questions

All Patagonia products are covered by our Ironclad Guarantee.

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.

Authentic Patagonia products are available at Patagonia.ca, Patagonia retail stores and authorized Patagonia dealers and their websites. Use our Store Locator to find a complete list of Patagonia stores and dealers near you.

For more information about laundering, stain removal and fabric care, see our Product Care page.

Learn more about our Infant Capilene® Midweight Set Safety Recall

Due to safety concerns regarding the snap closure on the Infant Capilene® Midweight Set, we are implementing a recall. This item was sold between August 1, 2021, and January 12, 2023. For more information, including details on how to determine if you have this product, how to return it and how to get a full refund, please click here.

How do I find a style number for a Patagonia item?

Each Patagonia product has a unique 5-digit style number printed on the white tag stitched into the garment. It will have STY, ITEM or STYLE in front of the number, and sometimes it will have letters and numbers behind it—those denote the season and year it was made.

So, the tag might say STY54321FA18. This would be style #54321 from Fall 2018.

Along with the style number, the tag will always have RN51884 and a PO number. These are not the numbers that identify your item. We may ask for the PO number if you contact us regarding a quality issue with your garment.

Please note: Only current-season styles can be found on the website. If you want more information about an older garment, please contact Customer Service with your style number and we will help you out.

How do I care for my Patagonia item?

Patagonia products are designed to work hard and play hard. Should you need some help cleaning up after your most recent outing, our Product Care guide has you covered. There you’ll find cleaning solutions for all manner of grime.

A clean shell is a happy shell. Be sure to wash your waterproof garments and regularly replenish their water-repellent coating.

Having trouble deciphering those product care symbols on the tag of your garment? The US Federal Trade Commission’s Product Care Symbol Guide will explain everything—and help you keep your gear in great shape.

How can I leave feedback about my item?

We love to hear your feedback, good or bad. The best way to provide product feedback is to submit an online review. Navigate to the product page for your item on Patagonia.ca, then click the reviews link under the product name at the top of the page. On the next page, click “write your review” to get started.

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