Frequently Asked Questions
All Patagonia products are covered by our Ironclad Guarantee.
We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.
Authentic Patagonia products are available at Patagonia.ca, Patagonia retail stores and authorized Patagonia dealers and their websites. Use our Store Locator to find a complete list of Patagonia stores and dealers near you.
For more information about laundering, stain removal and fabric care, see our Product Care page.
Each Patagonia product has a unique 5-digit style number printed on the white tag stitched into the garment. It will have STY, ITEM or STYLE in front of the number, and sometimes it will have letters and numbers behind it—those denote the season and year it was made.
So, the tag might say STY54321FA18. This would be style #54321 from Fall 2018.
Along with the style number, the tag will always have RN51884 and a PO number. These are not the numbers that identify your item. We may ask for the PO number if you contact us regarding a quality issue with your garment.
Please note: Only current-season styles can be found on the website. If you want more information about an older garment, please contact Customer Service with your style number and we will help you out.
Patagonia products are designed to work hard and play hard. Should you need some help cleaning up after your most recent outing, our Product Care guide has you covered. There you’ll find cleaning solutions for all manner of grime.
A clean shell is a happy shell. Be sure to wash your waterproof garments and regularly replenish their water-repellent coating.
Having trouble deciphering those product care symbols on the tag of your garment? The US Federal Trade Commission’s Product Care Symbol Guide will explain everything—and help you keep your gear in great shape.
We love to hear your feedback, good or bad. The best way to provide product feedback is to submit an online review. Navigate to the product page for your item on Patagonia.ca, then click the reviews link under the product name at the top of the page. On the next page, click “write your review” to get started.