Pro
Frequently Asked Questions
The Patagonia Pro Program is a membership-based program for qualified outdoor professionals, environmental grant recipients, and outdoor industry partners. Membership is by application, is not guaranteed, and can be revoked at any time.
If you are interested in applying, please visit our Apply for Membership section and follow the instructions.
All Pro orders, returns, and repairs must be processed online. Pros are not eligible to shop or return/repair in stores and are responsible for all shipping and return fees.
Personal Use Only
The Patagonia Pro discount is exclusively for your personal, professional use in the role that qualifies you for the program. Sharing your discount with others—including family, friends or coworkers—is strictly prohibited unless explicitly permitted. Reselling items purchased through the Pro program is a serious violation and will result in immediate termination of your account.
Gift Purchases – Limited Exceptions
On occasion, Patagonia Pro members may be invited to participate in special shopping events where gift purchases are allowed. These events will be clearly announced and are strictly for gifting purposes.
- Pros cannot receive reimbursement for an item given as a gift.
- Reselling gift items is prohibited.
- Patagonia reserves the right to cancel any order that appears to fall outside of reasonable gift-giving behavior.
Permitted Gift Events Include:
- Seasonal Pro Appreciation Events: Announced via email, these events allow shopping for others and may include additional discounts.
- Web Specials: Past-season items with prices ending in “.99” may be purchased as gifts. These events are also announced via email.
Order and Payment Requirements
Orders placed under another name will be canceled, and your account may be suspended. All orders must be placed using payment methods issued in the name of the Patagonia Pro account holder.
Acceptable payment methods include:
- Credit cards issued to the account holder
- Patagonia Gift cards purchased by or for the account holder
- Patagonia Merchandise Credits in the account holder’s name
Returns/Exchanges
A valid proof of purchase is required for all returns/exchanges made through your Patagonia Pro account. Unreferenced returns/exchanges—made without a corresponding purchase record—are strictly prohibited and will result in account termination. All returns must comply with Patagonia’s standard return policy and be traceable to the original Pro purchase. Log in to your Patagonia Pro account for more information on Pro returns and our guarantee.
Pros cannot return or repair in-store. To start an online return or repair:
- Log in to your Pro account
- Navigate to “Order History”
- Select “Details” on the appropriate order
- Select “Start a Return” or “Start a Repair”
- Use the Mail in option to send back your item
Return items should be in new condition with the tags attached.
To learn more about repairs, visit our Repair FAQs.
After your application is approved and you have received our welcome letter, log in with your e-mail address and password.
Absolutely not! Your account is for your personal use only. We review all Pro orders and any purchasing of gifts will result in the immediate cancellation of your account. You will be notified of any promotions that are an exception to this rule.
After logging in to your pro account, your renewal date is listed on your Pro Account page. Once your account has expired, a “re-apply” button will be available. You cannot renew your account until it expires.
Please review our Pro Program guarantee. Your account may be terminated if any of the terms are violated.
Pro Guarantee As a Patagonia Pro, it is understood that you use your products in harsher climates more often and are much more demanding of our gear. This means that damage due to wear and tear will happen at an accelerated rate. We reserve the right to deem returned products from seasons-past damaged due to normal wear and tear and will contact you about repair possibilities.
Guarantee service must be processed online. If you would like an item reviewed, please log in to your account and follow the online returns process.
If you are not satisfied with the color, size or fit of something you ordered, a return or exchange needs to be made at the time you receive the item. Return the item in new condition with the tags attached.
Contact your manager for your shop’s Patagonia Account Number (PAN) and apply on our Pro home page. Select “Dealer Employee” from the membership type drop down.
Patagonia Gift Cards can be used to place a Pro order. The gift card must be issued to you, under your Pro account.
Gift cards purchased from reseller sites are not allowed. We will cancel all orders that contain a gift card issued to other individuals. Use of these gift card types may adversely impact your status as a Patagonia Pro.
Please reach out to our Customer Service team. Our Customer Service representatives are experts in all things Pro. If they can't resolve your issue, our specialized Pro team is available to assist you, Monday – Friday from 8 AM to 6 PM (PT).
